Shipping policy

Iwooftreats Shipping Policy

Effective Date: July 1, 2024

Thank you for shopping at I Woof Treats. We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for more information on how we handle shipping and delivery.

Shipping Destinations

We currently ship to addresses within Canada only. We do not offer international shipping at this time.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination within Canada. The total shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer promotions and discounts on shipping, which will be applied at checkout if applicable. Free shipping is available for orders above $150

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during high demand periods, processing times may be longer. We appreciate your patience.

Shipping Method and Delivery Times

All shipments will be handled by Canada Post. We offer the following shipping options within Canada:

Standard Shipping: Delivery within 3-9 business days.

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances. I Woof Treats is not responsible for delays caused by the shipping carrier.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order on the Canada Post website. If you do not receive a tracking number, please contact us at Iwooftreats@gmail.com for assistance.

Shipping Address

Please ensure that your shipping address is correct at the time of purchase. I Woof Treats is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at Iwooftreats@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at Iwooftreats@gmail.com within 7 business days of the expected delivery date. We will work with Canada Post to resolve the issue and ensure you receive a replacement or refund as appropriate.